Size Chart.

The chart includes approximate measurements for men's and women’s bracelet sizes. If exact measurements are necessary, you’ll need to take your own measurements to determine the correct bracelet size. Note: this is especially important when creating custom bracelets. 

Unisex Sizing 

• Average Women 6-7“

• Average Men 7-8”
  

Shipping

Can I pick up my order or drop off my return?

Absolutely! If you’re in the area and would like to pick up your order or drop off a return, please contact us to set up a time and date. 

Our Pick Up/ Drop Off Location is in Woodstock, Ontario

Ordering

Is there a policy on discounted or sale items?

Yes. Certain items will be excluded from discount codes, sales or promotions. Only one discount code can be applied at checkout and are valid for one time use per purchaser, unless stated otherwise. All sale items are final sale. 

Can I change or cancel my order once it has been placed?

We generally process and prepare your order for shipping as soon as possible, so you may not be able to make any changes or cancel your order, as it could have already been shipped.

Care

To preserve the longevity of your Kay + King jewelry, it is important to take extra care of it. 

We recommend taking off your jewelry before bathing and swimming. Some of our pieces are plated, and any harsh chemicals, water or beauty products may affect the plating properties of the piece. Also, harsh rays from the sun can be damaging to the gemstones. Heat and light can impact the gemstone’s colour, causing it to fade. For example, direct sunlight causes certain stones, like amethyst and smokey quartz, to change colour or fade. Sudden temperature changes and extreme heat can also cause fracturing of the gemstones. It is important that you keep your gemstones away from heat and sunlight. Chemicals are also harmful to gemstone jewelry, including perfumes, hairsprays, lotions, etc. Make it a habit to put on your gemstone jewelry, after application, as the last item. 

To care for your crystals and minerals, place them in a clean and dry place. For really special pieces that are an investment rather than a polished tumbled stone, consider placing them in a glass cabinet or a place that is free from moisture and dust. Certain crystals should refrain from being in sunlight, otherwise they will fade. These crystals are: Amethyst, Ametrine, Apatite, Aventurine, Aquamarine, Citrine, Calcite, Chrysoprase, Fluorite, Kunzite, Rose Quartz, Sapphire and Smokey Quartz.

Fingerprints and oil from the skin can transfer onto the crystals, causing them to become dull over time. A soft microfiber cleaning cloth, typically used for glasses, cellphones, and computers, is ideal.  

To avoid risk of damage, prevent cleaning your crystals with water, unless you are knowledgeable on the hardness of your crystal (you can also look it up online). Certain crystals will dissolve in water. If you are certain you are able to clean your crystal with water, use a damp cloth to clean it. If the crystal is water safe, avoid a strong water flow, as it could damage them. 

Repairs

Kay + King Co attempts to create the highest quality of products possible. If at any time there is a damage beyond the natural wear and tear of a jewelry item, please contact us within 90 days of purchase. We will advise you on the next steps for having the item replaced or repaired. The repair or replacement may be subject to additional fees agreed beforehand.

Prior to contacting us for your replacement or repair, please have your order confirmation and photos of the item in question ready to share with us.